How to Resolve PS5 Controller Update Not Working Problem

Encountering a PS5 controller update issue can be frustrating and prevent you from enjoying your games. System glitches or poor network connectivity might be causing the problem. In this article, we provide practical solutions to fix PS5 controller update not working, ensuring that your gaming experience remains seamless.

Quick Solution

To fix the PS5 controller update not working, connect the controller with a USB cable and manually update it through your PC by following these steps:

  • Firstly, download and install the Firmware updater for the PS5 DualSense controller tool from the official site.
  • Connect the controller to your PC via USB.
  • Finally, follow the onscreen instructions to install the updates.

Reasons for PS5 Controller Update Problems

Several factors can cause PS5 controller update issues, including:

  1. Poor internet connection interfering with the update process.
  2. Outdated PS5 system software causing incompatibility with the latest controller update.
  3. Low controller battery level leads to errors during the update.
  4. A faulty USB cable causing compatibility issues.

Restart PS5

Restarting the PS5 can help clear temporary bugs that may be blocking the update. Here’s how to restart the console:

  • Firstly, press and hold the power button on the console for around 7 seconds until you hear the second beep.
  • The PS5 will turn off completely. Wait a few seconds.
  • Press the power button again to turn the console back on.
  • Finally, connect the PS5 DualSense Controller to the console via USB cable and retry the update.

Fix PS5 Controller Update Not Working

Resolve PS5 Controller Update Not Working Error by Reconnecting Controller

Reconnecting the controller can help fix connectivity issues that may prevent the controller from updating. Here are the steps:

  1. Firstly, open PS5 Settings by selecting the gear icon.
  2. Navigate to Accessories > General > Bluetooth Accessories.
  3. Select your connected DualSense Wireless Controller.
  4. Choose the Delete option and confirm by selecting OK.
  5. Finally, restart your PS5 and reconnect the controller.

Update PS5 Console

An outdated console may cause issues with the controller update. To update the console’s system software, follow these steps:

  • Firstly, connect your PS5 to the internet and go to the Home Screen.
  • Navigate to Settings > System > System Software.
  • Go to System Software Update and Settings > Update System Software.
  • Finally, after the system software update is complete, restart the PS5 and try updating the controller again.

Change Date and Time Setting

Manually changing the date and time settings may help with the update process. Make sure your PS5 is not connected to the internet before following these steps:

  1. Firstly, navigate to PS5 Settings > System.
  2. Go to the Date and Time menu and select Set Date and Time.
  3. Choose Set Manually and forward the clock by 24 hours.
  4. Finally, restart the PS5 console and try the controller update again.

Fix PS5 Controller Update Not Working by Resetting DualSense Controller

Resetting the controller can help resolve settings or software conflicts that may be preventing the update. Please note that this process will delete saved data such as button layout and pairing information. To reset the PS5 DualSense controller, follow these steps:

  • Firstly, turn off your PS5 DualSense controller.
  • Locate the reset hole on the back of the controller, next to the SONY logo.
  • Press and hold the button inside the hole using a small pin for at least 5 seconds, then release the reset button.
  • Connect the controller to the PS5 console using a USB cable.
  • Finally, press the PlayStation button on the controller to pair it with the console.

More from us:

  1. How To Update PS5 System Software?
  2. How to Remap DualSense Controller: Here’s How to Do it


In conclusion, addressing the PS5 controller update not working issue can be accomplished by following the methods outlined in this guide. While the reasons for the problem may vary, taking steps such as restarting the console, reconnecting the controller, updating the PS5 console’s system software, and manually updating the controller through a PC can help resolve the issue. Moreover, resetting the DualSense controller can help eliminate any underlying software conflicts that may be preventing a successful update.

Frequently Asked Questions

Why is my PS5 controller not updating even when connected to the console?

A low battery, outdated console software, or a faulty USB cable may cause the update issue. Check these factors as well as try updating again.

Can I manually update my PS5 controller using my computer?

Yes, download the Firmware Updater tool from the official site and follow the on-screen instructions to update your controller using a PC.

What should I do if my PS5 controller won’t update wirelessly?

Use a USB cable to connect the controller to the console, ensure the cable is not faulty, and follow the update steps in the Accessories settings menu.

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